Refund Policy

1. Refund and Purchase Policy

1.1 Made-to-Order Products: At MIOSAKI, every slipper is meticulously crafted to order, ensuring a unique and personalized product tailored just for you. Due to the custom nature of our slippers, we regret to inform you that we do not accept returns or offer refunds.

1.2 Defective or Damaged Products: In the rare event that you receive a defective or damaged product, please contact our customer service within 7 days of receiving the order. We will work diligently to address the issue and provide a suitable resolution.

2. Secure and Seamless Payment Process

2.1 Payment Security: MIOSAKI is committed to ensuring a secure and seamless payment process. All transactions are processed through authorized and encrypted payment gateways to safeguard your financial information.

2.2 Order Confirmation: Upon successfully placing an order, you will receive an order confirmation email with details of your purchase. This confirmation serves as acknowledgment that we have received your order.

3. No-Refund Policy

3.1 Customized Products: Each pair of MIOSAKI slippers is a work of art, made specifically for you. Our no-refund policy is in place to uphold the exclusivity and craftsmanship of our products. We appreciate your understanding in this matter.

4. Constant Improvement and Flexibility

4.1 Product Quality: MIOSAKI is committed to continuous improvement. We strive to enhance the quality of our products and services based on customer feedback and evolving industry standards.

4.2 Policy Updates: We reserve the right to update or modify our Refund & Shipping Policy at any time. Any changes will be effective immediately upon posting on the website. Please review this policy periodically for updates.

5. Efficient Delivery Process

5.1 Order Processing: MIOSAKI aims to process and dispatch orders efficiently. The estimated delivery time will be provided during the checkout process. Delays may occur due to unforeseen circumstances, and we appreciate your patience.

5.2 Shipping Methods: We offer various shipping options to accommodate your preferences. Please select the desired shipping method during checkout.